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PDPA Data Protection

Privacy Policy majuwin – Our Commitment to Your Personal Data

Majuwin treats the protection of your personal data as an absolute priority. This Privacy Policy clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.

Last updated: 1 January 2026 Estimated reading time: 7–9 minutes Applicable in Malaysia
Our Privacy Commitment
  • Compliant with Malaysia's PDPA 2010
  • 256-bit SSL for all data
  • No sale of data to third parties
  • Your right to access & correct your data
  • Data deletion upon request
Collection
Your data is collected
Usage
Defined purposes
Sharing
Limited and controlled
Security
256-bit SSL
Your Rights
Access & control
Contact Us
support@majuwin.app
Contents

Policy Summary: majuwin does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely to operate the platform, process transactions in MYR, and improve our services to you.

1Introduction

Majuwin ("we", "platform", or "the Company") values the privacy of every individual who uses our services. This Privacy Policy explains how Majuwin collects, uses, discloses, stores, and protects your personal data when you access or use our online entertainment platform at majuwin.app.

This policy is formulated in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and applies to all registered users and visitors of the Majuwin platform, particularly those residing in Malaysia. By continuing to use the Majuwin platform, you agree to the data protection practices described in this document.

Majuwin is an online entertainment platform offering a wide range of games including live casino, Blackjack, roulette, Sports Betting such as Malaysia Super League football and EPL, as well as e-sports. In operating all these services, we need to collect and process certain data to ensure a seamless, secure, and responsible user experience.

2Types of Personal Data We Collect

Majuwin collects various categories of personal data depending on how you interact with our platform. Below is a summary table of the types of data collected:

Data Categories Example Information Mandatory / Optional
Identity Data Full name, date of birth, MyKad/Passport number Mandatory
Contact Data Malaysian phone number, email address Mandatory
Financial Data E-wallet information (Touch 'n Go, GrabPay), FPX bank account Required for transactions
Technical Data IP address, browser type, operating system, device ID Automatic
Usage Data Game history, betting records, account activity Automatic
Cookie Data Session cookies, preference cookies, analytics cookies Controllable
Communication Data Live chat records, support emails, feedback Upon your request

Important Note: Majuwin does not directly store credit or debit card numbers. All payment processing via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) is handled by registered third-party payment providers that comply with PCI DSS standards.

3How We Collect Your Data

Majuwin collects your personal data through several key channels:

3.1 Information You Provide Directly

  • Majuwin account registration form
  • Identity verification (KYC) process where required
  • Deposit and withdrawal transactions
  • Interactions with customer support via live chat or email
  • Participation in promotions, surveys or competitions

3.2 Automatically Collected Data

  • Server logs and technical information generated during your use of the platform
  • Cookies and similar tracking technologies (see Section 7)
  • Gaming activity and betting records logged automatically
  • Device information and general location based on IP address

3.3 Data From Third Parties

  • Identity verification provider for KYC purposes
  • Payment service providers to verify transactions
  • Web analytics sources to understand platform usage patterns

4Purposes for Using Your Personal Data

Majuwin uses your personal data only for legitimate and necessary purposes. We do not process your data for any purpose other than those stated below:

  • Account Management: Registering, verifying and maintaining your Majuwin account
  • Transaction Processing: Processing MYR deposits via Malaysian e-wallets and withdrawals to your account
  • Service Delivery: Gives you access to live casino games, blackjack, roulette, Sports Betting, and e-sports
  • Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity
  • Legal Compliance: Fulfilling KYC, AML (Anti-Money Laundering), and other statutory reporting requirements
  • Responsible Gaming: Monitoring gambling behaviour to identify potential issues and enable early intervention
  • Communications: Sending important notifications related to your account, transactions, and policy updates
  • Platform Improvement: Analyzing usage patterns to improve the Majuwin user experience
  • Marketing (with consent): Sending promotional information and special offers where you have consented to receive them

5Data Sharing & Disclosure

Majuwin does not sell, rent, or trade your personal data. However, in certain limited circumstances, we may need to share your data with the following parties:

  • Payment Service Providers: Touch 'n Go eWallet, GrabPay, DuitNow, and FPX providers to process your financial transactions
  • KYC & Identity Verification Provider: Registered identity verification companies to meet KYC requirements
  • Game Providers: Live casino game providers and betting platforms operating under strict confidentiality agreements with majuwin
  • Malaysian Authorities: Where required by law, court order, or a relevant enforcement agency
  • Cloud & Infrastructure Services: Server and data storage service providers bound by confidentiality agreements

Any third parties with whom we share your data receive only what is strictly necessary for their specific purpose, and are contractually bound to protect that data to the same or higher standards as Majuwin.

6Data Security

Majuwin implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or disclosure:

  • 256-bit SSL/TLS Encryption: All data transmitted between your device and Majuwin's servers is encrypted using the same standards employed by Malaysia's major banks
  • Encryption of Data at Rest: Sensitive data is stored in encrypted form on secure servers
  • Strict Access Controls: Only authorised Majuwin staff who require access may view your data
  • Two-Factor Authentication (2FA): Available to all member accounts to add an extra layer of security
  • Continuous Monitoring: Intrusion detection systems operate 24/7 to identify suspicious activity
  • Regular Security Audits: Independent security assessments are conducted periodically by qualified third parties

Your Responsibilities: While majuwin implements comprehensive security measures, you are also responsible for keeping your password and account login credentials secure. Do not share your password with anyone, including majuwin support staff.

7Cookies & Tracking Technologies

Majuwin uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Session Cookies: Temporary cookies required to maintain your login session while you are active on the platform. These cookies are automatically deleted when you close your browser.
  • Preference Cookies: Saves your preferences such as display language and viewing settings to provide a more personalized experience.
  • Security Cookies: Helps detect suspicious activity and protect your account from unauthorized access.
  • Analytics Cookies: Collects aggregated data on how users interact with the platform to help us improve our services.

You can manage cookie usage through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the majuwin platform, including the ability to log in or complete transactions.

8Data Retention & Deletion Period

Majuwin retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under Malaysian law. Generally:

  • Active account data is retained for the duration that your Majuwin account remains active
  • Financial transaction records are retained for a minimum of 7 years as required under Malaysian financial regulations
  • Customer support communication records are retained for 3 years from the date of interaction
  • Technical log data is retained for 90 days for security and troubleshooting purposes
  • KYC records are retained for 5 years following account closure in accordance with Malaysia's AML requirements

Once the retention period has lapsed, or upon your request (within the limits permitted by law), your data will be securely deleted or anonymised in a manner that can no longer be associated with you.

9Your Rights Under Malaysia's PDPA

As a Malaysian citizen or resident, you have certain rights regarding your personal data held by Majuwin, in accordance with the Personal Data Protection Act 2010:

  • Right of Access: You have the right to request a copy of the personal data we hold about you
  • Right of Rectification: You have the right to request correction of any inaccurate or outdated data
  • Right to Withdraw Marketing Consent: You may withdraw your consent to receive marketing communications at any time
  • Right to Complaint: You have the right to lodge a complaint with majuwin or with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated

To exercise any of the above rights, please contact our privacy team by email at support@majuwin.app by clearly stating your request. We will respond within 21 working days upon receipt of your request.

10Children's Privacy

The majuwin platform is exclusively for individuals aged 18 years of age and above. We do not intentionally collect or process personal data of minors. Should we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian who believes your child has registered on majuwin, please contact us immediately at support@majuwin.app so that we may take the appropriate action.

11Privacy Policy Amendments

Majuwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. You will be notified of any material changes via an in-platform notification or an email to your registered address.

The "Updated" date at the top of this page indicates when the latest version of this Privacy Policy took effect. Your continued use of the Majuwin platform following the publication of any amendments constitutes your acceptance of the updated policy.

12Contact majuwin's Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how majuwin handles your personal data, please contact us through the following channels:

  • Email: support@majuwin.app
  • Live Chat: Available on the Majuwin platform, 24 hours a day, 7 days a week
  • Telegram: Operating hours: 8 AM – 2 AM

You also have the right to lodge a complaint directly with the Department of Personal Data Protection Malaysia (JPDP) if you are not satisfied with our response to any privacy complaint you have submitted. Visit the Malaysia JPDP portal for more information on official complaint procedures.

YOUR DATA PROTECTION

Why Your Data Is Safe with Majuwin

Majuwin invests seriously in security infrastructure and privacy compliance to ensure every member's data remains protected at all times.

Full PDPA Malaysia Compliance
All of Majuwin's data management practices are designed and audited to comply with Malaysia's Personal Data Protection Act 2010 — the country's primary data protection legislation.
Bank-Grade Encryption
Your data is protected with 256-bit SSL encryption — the same standard used by Maybank, CIMB, and Malaysia's major banks to secure online transactions.
No Data Selling
Majuwin has never and will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes.
Your Data, Your Control
You have the full right to access, correct, or request deletion of your personal data. Send us an email and we will respond within 21 business days.
Funds & Data Kept Separate
Player funds and user data are stored in systems entirely separate from Majuwin's corporate operations — ensuring layered protection for every member.
24/7 Privacy Support
The Majuwin support team is available in Bahasa Malaysia for any queries relating to your privacy and data security – every day, around the clock.

YOUR RIGHTS

Your Privacy Rights Under PDPA

As a Majuwin member and Malaysian citizen, you have clear rights over your personal data. We respect and uphold each of those rights.

Right to Data Access
Request a copy of all personal data we hold about you. We will provide a detailed report within 21 business days.
Right to Rectification
If any of your data is inaccurate or out of date, you have the right to request immediate correction at no charge.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data, subject to Malaysia's legal retention requirements.
Right to Withdraw Consent
You may withdraw consent for certain data processing activities, including marketing communications, at any time.
Right to Object
You have the right to object to the processing of your data for certain purposes, including automated profiling that produces material effects on you.
Right to Lodge a Complaint with JPDP
If you are not satisfied with our response, you have the right to lodge a complaint directly with the Department of Personal Data Protection (JPDP) Malaysia.
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